Do you ship internationally?

Yes, I ship everywhere in the world. Everything will be automatically shipped to the address entered upon checkout, so PLEASE make sure you have entered your address correctly. Thank you. πŸ™‚

 

Do you accept credit card/debit card/PayPal?

Yes, I accept credit card, debit card, and PayPal. All prices are in EUR but all currencies will be accepted at the current exchange rate.

 

Do you accept other currencies?

Yes, even though all prices are listed in EUR, all currencies will be accepted at the current exchange rate.

 

When will my order arrive?

Orders usually take a maximum of 2 weeks (usually faster) from the time of purchase in order to be prepared for shipment. They are then shipped with a tracking number. For international orders, timing will vary depending on your local customs office, normally one week for Europe and two for USA and rest of the world.

Thank you in advance for your patience. πŸ™‚

 

How are the orders packaged?

  • All A3 artworks or bigger will be placed into a protective plastic sleeve and rolled up in a cylindrical shipping tube. If it is a mounted canvas piece it will be wrapped in bubble wrap and sent in a reinforced and custom build cardboard box.

  • A4, A5 artworks or any other size smaller than A4 will be placed into a protective plastic sleeve and shipped flat inside a waterproof envelope enforced by a sheet of rigid cardboard to ensure the envelope doesn’t bend.

  

What is the return/refund policy?

I do my best by packaging every piece in order to prevent or minimize the damage during shipping.
If the work arrives damaged please send a photo of the damaged piece to dianamarcelinoart@gmail.com and I will refund you.
Thank you. πŸ™‚